About Holvara
Holvara is an online store specializing in [describe the type of products sold: wellness, accessories, etc.]. We are committed to offering quality products that combine innovation and comfort to improve your daily life.
Our headquarters are located in France, and we work with suppliers and logistics partners across the world to ensure fast and efficient delivery.
Our customer service is available via email at info@holvara.com or via our contact form at Contact Us We aim to respond within 24-48 hours.
Orders & Payments
We accept payments by credit card (Visa, Mastercard,), PayPal, Apple Pay and Google Pay. All payments are secure.
Orders are processed quickly to ensure timely shipment. If your order has not yet been shipped, contact us immediately to request a change or cancellation.
Once your order has been shipped, you will receive an email with a tracking number. You can track the progress of your package directly on our website or via the carrier's website.
Shipping & Delivery
Delivery times vary depending on your location:
- France & Europe : 6 to 12 working days
- International : 7 to 15 working days
Yes, we ship to several countries around the world. Shipping costs will be calculated at checkout.
If your package is delayed or appears to be lost, please contact our customer service with your order number. We will launch an investigation with the carrier and keep you informed.
Returns & Refunds
You have 14 days after receipt to return an item to us if it does not suit you. The item must be in perfect condition and in its original packaging.
Contact our support at info@holvara.com with your order number. We will provide you with return instructions.
Once the item is returned and inspected, we will process the refund within 5 to 10 business days via the same payment method used for purchase.
Security & Payments
Yes, all transactions are protected by SSL encryption to ensure the confidentiality and security of your banking data.
We comply with data protection regulations. Your personal information is neither sold nor shared with third parties.
Yes, you can choose to save your payment information to save time on future purchases. This data is stored securely.
Assistance & Support
Yes, our team is available to assist you if you have any issues with a product or order. Contact us with any questions.
Guides and instructions are available on each product page. If you need further assistance, please contact us .
After receiving your order, you will receive an email inviting you to leave a review. You can also post your feedback directly on the product page in question.